ARMA
  • 05-Dec-2017 to 03-Feb-2018 (EST)
  • Other
  • Silver Spring, MD, USA
  • Full Time

ARMA, Inc. is a small woman-owned business with over 20-years of delivering value-added business solutions that assist the federal and private sector.  We pride ourselves on hiring dynamic individuals with expertise in IT, facilities management, operations, telecommunications, and administrative support.  We offer a very competitive performance-based total compensation plan that allows plenty of opportunity for professional growth and training. Our goal is to improve incumbent retention by helping our employees build relationships, gain more professional knowledge, and leverage their experience to help with ARMA's future projects. Our employees enjoy full health-care benefits, 401k plans and paid vacation time. We realize just how important employees are!

Overview:

We are seeking a talented Account Manager to take ownership of a technical contracts with several government agencies. The Account Manager will work closely with customer POCs and internal ARMA teams to encourage the continued use of the contract and ARMA's services. The Account Manager will work out of ARMA's Silver Spring office.

Responsibilities:

  • Serve on ARMA's representative and customer liaison team for government deployments.
  • Build strong relationships and sustain trust with customer POCs through expert program management and dependability
  • Understand the customer's use of services in context of their operational requirements to effectively train, share best practices, and maximize value.
  • Interface effectively with internal managerial teams to anticipate, troubleshoot, and resolve service issues as well as share client feedback and requirements
  • Regularly communicate program status, challenges, and risks to customer and company leadership
  • Work in close coordination with operational teams, contracts office, and ARMA teams to ensure that the contract is fully and effectively administered
  • Manage and track the documentation and status of numerous government contracts and task orders
  • Develop a relationship and regularly check in with government clients for status on outstanding or pending projects

Qualifications:

  • Bachelor's Degree or equivalent experience
  • 5 years of experience in government contracts or managing numerous contracts
  • 1 to 2 years of experience in IT related program management or project management
  • Familiarity with U.S. government contracting community and culture
  • Ability to work effectively with multiple internal and external stakeholder groups having different priorities and communications styles
  • Experience and skill briefing project status to stakeholders

We value all our employees and offer a competitive benefits package to include 100% paid Medical, Vision, Dental, Short-Term and Long-Term Disability, also paid holidays, vacation leave, and 401k.  The salary range is open and negotiable depending on your level of experience. Our goal is to improve employee retention by helping them build relationships, gain more professional knowledge, and leverage their experience to help with ARMA's future projects.  We realize just how important employees are!

ARMA, Inc. is an Equal Opportunity Employer (EOE) as defined by the EEOC.

ARMA
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